All clients will be required to complete a consent form/s prior to their first appointment – Failure to do so may preclude you from receiving treatment. Any change to your circumstances, either: your personal details, health status, or medical history must be advised to our staff prior to any appointment with us. It is the client’s responsibility to disclose all potential / medical issues / contraindications to Hamptons Body Lounge. Hamptons Body Lounge cannot be held liable for any unknown or undisclosed medical issues. If you are late for your appointment, we may not be able to provide your full treatment. Any adjustment made to your treatment time due to late arrival will result in your being charged for the full appointment. In the event we are unable to perform your treatment due to late arrival you will be required to pay for the full treatment. Hamptons Body Lounge does not provide refunds for products or services as a result of change of mind. This does not exclude your rights for a refund under consumer law where there is a major problem with the product or service.

At the time of making your appointment through our booking platform Fresha, we require your nominated credit card to be 'swiped' to the total treatment value to be paid, to secure your booking. We require a minimum of 48 hours notice for any appointment cancellation that is 1.5hrs or more, or 24hrs notice for any appointment that is less than 1.5hrs. In the event of a no-show, full payment will immediately be charged to the card saved in the booking platform. If such payment is unsuccessful, payment will still be sought and required from you. In the event of cancellation or postponement with less than 24hrs notice, 50-100% of payment will be charged, at the discretion of Hamptons Body Lounge. In the case of pre-paid treatments, the treatment will be forfeited if we are not given 24 hours notice.